The implementation of quality in both commercial activities and in the provision of Alpha Copy services, was designed with the international high standards of NOKIA in mind, oriented towards the continuousimprovement of the measurable indicators that reflect the corporate performance. The management of electrical and electronic devices, according to the environmental management system, guarantees the safedisposal, recycling and withdrawal of all components that arise as a result of their methodical separation. The integration of the two systems facilitates their principles implementation, their control and their balanced development and improvement.

ALPHA COPY LEAN SERVICE
This project is a typical example of Lean methodology application in services. BUSINESS ELEMENTS team ofengineers redesigned from scratch the Technical Service, its operations and